Recovery Management

What happen when a server of the platform is unavailable (crash, fire, hardware problem)?

Applications

If one of our servers is detected as unavailable, our internal scheduler will dispatch the containers running on this server, all around the cluster.

  • If the app is using one container, it will be unavailable the time for it to be restarted on another host.
  • If the app is using two or more containers, they are necessarily running on different hosts, as a result others containers will still be present to respond to end users HTTP requests while the container is restarted on a new server.

It’s for this reason that the uptime SLA is different, either you have 1 container or more. You’ll find details about these rules in our Terms of Service.

Databases

If a database hosting server is detected as unavailable, our team is instantly alarmed.

  • If the database is using a business plan, a failover will automatically happen in the minute the incident is detected. Keeping your database available in such an event
  • For sandbox and starter plans, a longer downtime can be expected since the database instance will be kept unavailable until the completely recovery or redeployment of the impacted server.

What happens if a complete datacenter is taken down (electricity issue, fire…)?

In the case of a disaster incident in which a complete datacenter would be wiped out permanently or inaccessible for a long enough period, it can be decided to execute our Disaster Recovery Plan. This is a procedure that ensures business continuity by defining how to restore our services as fast as possible with minimal data loss.

Locations of backups

All the backups are saved and replicated in multiple geographical locations:

  • Replica 1: In the datacenter of the application/database
  • Replica 2: In a datacenter at more than 10km from other replicas (real-time replication)
  • Replica 3: In a datacenter at more than 10km from other replicas (daily snapshot operated by our infrastructure provider Outscale in the scope of their Disaster Recovery Plan)

This redundancy ensure there will always be sufficient data to recover a catastrophic event.

Hosted Databases - Recovery Point Objective (RPO)

The RPO determines the maximum acceptable amount of data loss measured in time. It depends of the type of database you are using:

  • MySQL, MongoDB, Elasticsearch, Redis, InfluxDB: last daily backup: at worst 24h of data loss
  • PostgreSQL: continuous backuping, at worst: 15 minutes of data loss

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